Privacy Policy

Naturgaben Technologies Pvt. Ltd. (“Naturgaben”, “we”, “us”, or “our”) respects your privacy. This policy explains what information we collect when you use our website and services, why we collect it, and how we protect and use it. By using our website (www.naturgaben.in) or buying from us, you agree to the practices described here.

1: Information We Collect

Information you give us

When you interact with our site, you may provide information directly. Examples include:

Name and contact details (email, phone, shipping address).
Account username and password when you register.
Order details (products, sizes, customization notes).
Messages or enquiries you send through our contact or support forms.
Content you post publicly on the site (comments, reviews, photos).

We keep the information you submit so we can deliver services and respond to your requests.

Information from other sources

If you connect a social account (Google, Facebook, Instagram), we may receive basic profile information such as your name, email, and profile image if you allow it. We may also get data from partners or publicly available sources to help prevent fraud or improve our service.

Automatically collected information

When you visit our site, we automatically log technical data about your device and activity. This includes:

IP address, browser type, operating system and device model.
Pages you visit, time spent on pages, and links clicked.
Referral source (how you reached the site) and the date/time of your visits.

We use this data to improve the website and make it work better for you.

2: Cookies and Similar Technologies

We use cookies and similar tools to make the site work and to personalise your experience. Cookies can:

Remember your login during a session.
Keep items in your shopping cart.
Track which pages you visit for analytics.
Support targeted advertising and remarketing.

You can set your browser to block or delete cookies. If you do, some parts of the site may not function correctly. We explain cookie use in more detail on our site’s cookie banner or a dedicated cookie page.

3: How We Use Your Information

We use the information we collect for purposes such as:

Processing and fulfilling your orders.
Communicating with you about your order, account, or questions.
Sending transactional messages (order confirmations, shipping updates).
Sending marketing emails or offers, if you have opted in — with easy unsubscribe options.
Improving the website, products, and customer experience.
Preventing fraud and protecting the security of our users.
Analyzing site usage and reporting internal metrics.

We do not use your personal data for purposes other than those listed here without your consent, except when required by law.

4: Sharing information with service providers

We work with trusted third-party vendors who help us run the business, including:

Payment processors (to collect payments securely).
Delivery partners (to ship your orders).
Email and marketing platforms (to send newsletters).
Analytics services (to measure site performance).

These partners receive only the information they need to perform their service and are contractually required to protect your data. We do not sell your personal information to advertisers.

In certain situations we may disclose personal data when required by law, to protect our rights, or in connection with a business sale or merger. In such cases we will require any buyer to follow this policy.

5: Analytics, Advertising, and Retargeting

We may use analytics tools (such as Google Analytics) to understand how visitors use the site. These tools may collect information like pages visited and IP address. They do not identify you personally in our reports.

We may also use advertising networks to show relevant ads to people who have visited our site (retargeting). These networks may use cookies or pixels to serve ads on other websites or social platforms. You can usually opt out of targeted advertising from the ad networks’ settings.

6: Newsletters and Marketing Communications

If you sign up for our newsletter, we will use your email to send news, offers, and product updates. Every promotional email includes an unsubscribe link so you can opt out at any time. Please note we may still send important transactional or service messages related to orders or your account.

7: Public Content and Comments

If you leave a review or a comment, that content may be visible to others. Do not include sensitive personal information in public posts. We may display your name and the content you post as part of the public record on the site.

8: Links to Other Websites and Embedded Content

Our site may link to other websites or show embedded content (like videos). Those sites have their own privacy practices and may collect data about you. We are not responsible for their policies or actions. Please read their privacy notices before providing personal information.

9: Your Rights and Choices

You can:

Access and update the personal information in your account.
Request correction of inaccurate data.
Ask us to delete your account and personal data (subject to legal or business retention needs).
Opt out of marketing emails at any time.

To exercise these rights, contact us at support@naturgaben.in. We may ask for proof of identity before responding to some requests.

10: Data Retention and Security

We keep your personal data only for as long as necessary to provide services and meet legal requirements. When data is no longer needed, we securely delete or anonymize it.

We use reasonable technical, administrative, and physical measures to protect your information. No method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security. If we learn of a breach that affects your data, we will notify you and the appropriate authorities as required by law.

11: Children

Our website and services are not directed at children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such data, we will take steps to remove it promptly. If you believe a child has shared personal data with us, please contact us.

12: Changes To This Policy

We may update this Privacy Policy from time to time. If the changes are significant, we will highlight them on the site or contact you directly when required. The updated policy will show the “last updated” date at the top.

13: Contact Information

If you have questions, concerns, or requests about this policy or your personal data, please reach out:

Email: support@naturgaben.in
Phone: [Insert phone number]
Registered office: [Insert registered office address]