Terms and Conditions

Welcome to Naturgaben Technologies Pvt. Ltd. (“Naturgaben”, “we”, “us”, or “our”).
These Terms and Conditions explain the rules for using our website and purchasing our products. By visiting our website or placing an order, you agree to follow these terms. Please read them carefully before using our services.

1: Overview

Naturgaben operates this website to offer handmade and natural products, including chocolates, teas, coffees, oils, and other items (“Products”).
Your access to our website and use of our services means you accept these Terms and our related policies, including our Privacy Policy, Shipping Policy, and Refund Policy.

We may update these Terms from time to time. The latest version will always be available on this page. Continuing to use our website means you agree to any updated terms.

2: Eligibility and Website Use

By using our website, you confirm that you are at least the legal age of majority in your state or country, or that you have permission from a parent or guardian to do so.
You agree not to:

Use our website for any unlawful or unauthorized purpose.
Upload or transmit harmful code, viruses, or any material that may damage our systems or interfere with our services.
Copy, duplicate, or exploit any part of our website or service without our written permission.

We may suspend or stop access to our website if we believe your actions violate these Terms.

3: General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.
Information (excluding payment data) shared through our site may be transferred across networks without encryption, though payment details are always encrypted.
You must not attempt to misuse or interfere with the operation or security of this website.

Headings in this document are for convenience and do not limit any section.

4: Product Information and Availability

We try to keep all product details, images, and pricing accurate and up-to-date. However:

Product images may slightly vary due to screen display differences.
Some products are available in limited quantities and may sell out.
Prices and availability can change without notice.
We reserve the right to discontinue any product at any time.

We do not guarantee that the descriptions or information provided will always be error-free or complete.

5: Orders and Billing

When you place an order, you agree to provide accurate and complete information, including your contact, billing, and shipping details.

We reserve the right to:

Cancel or refuse any order, for example, if fraudulent or suspicious activity is suspected.
Limit quantities purchased by a single user, address, or payment method.

If your order is changed or canceled, we’ll notify you using the contact details provided.

By completing a purchase, you agree to pay all applicable charges, taxes, and delivery fees displayed at checkout.

6: Payments

All payments must be made using the methods available at checkout.
We use secure third-party payment gateways to process transactions. We do not store your card details on our servers.

If payment fails, your order will not be processed until successful payment confirmation.

7: Shipping and Delivery

We deliver our products across select locations in India.
Delivery timelines depend on your location and the shipping method chosen at checkout.

Local Delivery: Orders placed before 5 PM may be delivered the same day (subject to availability).
Standard Delivery: Typically delivered within 1–3 business days from dispatch.
Express Delivery: Same-day or next-day delivery available in certain locations.
Store Pickup: Orders will be ready for pickup within 2 hours of confirmation.

All delivery times are estimates and may vary due to weather, traffic, or other factors beyond our control.

8: Cancellations

Orders can be canceled within the same day of purchase by contacting our support team.
Once dispatched, orders cannot be canceled or modified due to the perishable nature of our products.

If an order is canceled before dispatch, the amount will be refunded to the original payment method within 7–10 business days.

9: Returns and Refunds

Due to the fragile and perishable nature of our products, we do not accept returns once the order is shipped.
Refunds are only applicable if:

The order was canceled before dispatch, or
You received a damaged or incorrect item.

For damaged or wrong deliveries, please contact us within 24 hours of delivery with clear photographs of the product and packaging.
Approved refunds will be processed within 7–10 working days to the original payment source.

10: Prices and Modifications

Prices shown on our website are in Indian Rupees (INR) and inclusive of applicable taxes unless otherwise mentioned.
Naturgaben may change product prices, discounts, or offers at any time without notice.

We also reserve the right to update, suspend, or discontinue any service or feature at any time.

11: Third-Party Tools and Links

Our website may include links or integrations with third-party tools or services (such as payment gateways or delivery partners).
We do not control or endorse these third-party services and are not responsible for their content or practices.
Using these services is at your own risk and subject to their individual terms and privacy policies.

12: User Feedback and Submissions

We welcome your comments, ideas, or suggestions. However, by submitting them, you agree that:

We may use, edit, or share your feedback without restriction or obligation to compensate you.
You will not post unlawful, harmful, or offensive content.
You are responsible for the accuracy and legality of any information you submit.

We may remove or edit content that violates these Terms or our brand values.

13: Personal Information

Your personal data is handled according to our Privacy Policy, which explains how we collect, use, and protect your information.
By using our website, you consent to our Privacy Policy.

14: Errors and Omissions

We strive for accuracy, but sometimes product descriptions, pricing, or shipping details may contain errors.
If we find any mistake, we may correct it or cancel the affected order, even after confirmation.
We are not obligated to update all site information unless required by law.

15: Prohibited Activities

You must not use this website or our products for:

Any unlawful or fraudulent purpose.
Uploading or spreading malware or harmful software.
Infringing on intellectual property rights.
Spamming, phishing, or data scraping.
Sharing false or misleading information.
Violating the privacy or rights of others.

We may terminate your access if you breach any of these rules.

16: Limitation of Liability

All products and services are provided “as is” and “as available.”
We make no guarantees about uninterrupted, error-free, or flawless service.

Naturgaben Technologies Pvt. Ltd., including its directors, employees, suppliers, or partners, will not be held liable for any:

Indirect, incidental, or consequential losses;
Loss of profit, data, or revenue;
Damages caused by use or inability to use our website or products.

Our total liability shall not exceed the total amount you paid for the affected order.

17: Indemnification

You agree to defend and indemnify Naturgaben Technologies Pvt. Ltd., its affiliates, and staff from any claims, damages, or expenses arising from:

Your misuse of our website or products,
Your violation of these Terms, or
Infringement of third-party rights by your actions.

18: Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining sections will still apply in full.

19: Termination

You may stop using our services at any time by closing your account or ceasing to visit our website.
We may suspend or terminate your access without notice if we believe you’ve violated these Terms.
All obligations and rights accrued before termination will survive.

20: Entire Agreement

These Terms, along with our Privacy Policy and other published policies, form the complete agreement between you and Naturgaben.
Any previous communications or agreements are replaced by this document.

21: Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, with jurisdiction in Bangalore, Karnataka.

22: Contact Information

For questions about these Terms or our services, please contact us at:
📧 hellp@naturgaben.in
📍 Naturgaben Technologies Pvt. Ltd, Gurgaon , Haryana.